Frequently Asked Questions (FAQ)

1. What is Dogs Gone Roar?

Dogs Gone Roar is a trusted pet supply store based in Ruskin, Florida, USA, providing high-quality pet food, treats, and essential supplies for dogs and cats. We are committed to your pet’s health, happiness, and well-being.

2. How can I place an order?

You can place an order directly through our website at
👉 https://www.dogsgoneroar.com/
Simply select your products, add them to the cart, and complete checkout securely.

3. Do I need an account to place an order?

No, an account is not required. You can checkout as a guest. However, creating an account allows easier order tracking and faster checkout in the future.

4. What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, and Apple Pay. All payments are processed securely at checkout.

Shipping FAQs

5. Where do you ship?

We currently ship within the United States. Shipping availability may vary depending on the product and location.

6. How long does shipping take?

Orders are usually processed within 0–1 business days (excluding weekends and holidays).
Delivery typically takes 2–7 business days after processing, depending on your location.

7. How much does shipping cost?

We offer Free Shipping on all U.S. orders. No additional shipping fees are charged at checkout.

8. How can I track my order?

Once your order has shipped, you will receive a tracking number via email.
You can use this number to track your order’s delivery status.

 Refund & Return FAQs

9. What is your return policy?

Due to the perishable nature of pet food, opened or used items are not eligible for return.
Returns are accepted only for unopened, unused items in their original sealed packaging and must be requested within 30 days of delivery.

10. Are pet food items refundable?

For health and safety reasons, opened pet food, treats, and consumable items are non-refundable.
Unopened items may be eligible for return.

11. What if I receive a damaged or incorrect item?

If you receive a damaged, defective, or incorrect item, please contact us immediately with:

  • Your order number

  • Clear photos of the product

We will arrange a replacement or refund as appropriate.

12. How long does it take to receive a refund?

Approved refunds are processed within up to 7 business days and issued to the original payment method.

13. Who pays for return shipping?

Customers may be responsible for return shipping costs unless the return is due to an error or damage on our part.

📞 Store & Support

14. Where are you located?

📍 501 North US Highway 41
Ruskin, FL 33570
USA

15. What are your business hours?

🕒 Monday – Friday: 9:00 AM – 7:00 PM (EST)
🕒 Sunday: Closed

16. How can I contact customer support?

📞 +1 (813) 335-1063
✉️ support@dogsgoneroar.com
🌐 dogsgoneroar.com

17. Do product images match the actual products?

We make every effort to display accurate product images, but slight variations in color or packaging may occur due to manufacturer updates or screen settings.