Refund & Return policy
Effective Date: February 12, 2026
At Dogs Gone Roar LLC , our mission is to bring you premium-quality Dogs Foods and exceptional service every step of the way. We want you to feel confident and satisfied with every purchase. If for any reason your order doesn’t meet expectations, our return and refund process is designed to be simple, smooth, and stress-free—because your Dogs Foods experience should always be effortless.
Return Eligibility
We accept returns within 30 days of the delivery date. To qualify for a return, the item(s) must meet the following conditions:
Due to the nature of perishable pet food products, opened or used food items are not eligible for return. Returns are accepted only for unopened, unused items in their original, sealed packaging. If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Return Method
All returns are handled by mail only. We do not accept in-store returns for online purchases at this time.
Return Label
Return shipping labels are provided for approved returns only. Please contact our support team to receive return instructions before sending any item back.
Restocking Fee
There is no restocking fee. Returns are completely free of charge for items that meet the return criteria.
Damaged or Defective Items
If your order arrives damaged, we’re here to help. Please:
- Take clear photos of the damaged item(s)
- Contact our customer service within 7 days of delivery
- Send the photos along with your order details to: support@dogsgoneroar.com
Claims submitted after 7 days or without visual proof may not be eligible for a refund, replacement, or credit.
Refund Processing
Once we receive and inspect your return, please allow up to 7 business days for your refund to be processed. Refunds will be issued to the original payment method used during checkout.
Contact Information
If you have any questions regarding your return or need assistance, please feel free to contact us:
Data Controller: Dogs Gone Roar LLC
+1 (813) 335-1063
support@dogsgoneroar.com
dogsgoneroar.com
Business Info
501 North US Hwy 41, Ruskin, FL 33570, USA
Mon–Fri, 9 AM–7 PM (EST)